Thursday, 29 February 2024 04:45

MTN explains why calls weren’t going through yesterday

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MTN Nigeria says multiple fibre cuts are responsible for the service outage experienced by its subscribers on Wednesday.

Several users had complained about suffering network disruption.

According to a post on its X page on Wednesday, MTN said the outage is affecting voice and data services.

The telecommunications company also expressed regret at the downtime experienced by its customers.  

“You have been experiencing challenges connecting to the network due to a major service outage caused by multiple fibre cuts, affecting voice and data services,” MTN said. 

“Our engineers are working hard to resolve with services gradually being restored in some areas.”

The telecommunications firm apologised to its clients for the inconvenience and asked “for your patience and understanding as the team works to restore full service as soon as possible”.

Meanwhile, in November 2023, a technical glitch in MTN Nigeria’s system resulted in the temporary removal of debt from the accounts of subscribers who had borrowed airtime from the company.

The firm had said customers’ balance was affected by a system glitch impacting balance enquiries.

MTN restored customers’ balances after the company’s engineers resolved the glitch.


The Cable

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